Privacy Policy

Last updated: October 1, 2026

CraftyFi Packs operates this online store and website, including the
related content, features, products, and services (the "Services"). Our
store is powered by Shopify, which provides the ecommerce platform that
enables us to offer the Services to you.

This Privacy Policy explains how we collect, use, disclose, and
otherwise process personal information when you visit or use the
Services, make a purchase, or communicate with us. If there is a
conflict between our Terms of Service and this Privacy Policy regarding
the collection, processing, or disclosure of personal information, this
Privacy Policy applies.

Please read this Privacy Policy carefully. By using the Services, you
acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies you or can
reasonably be linked to you. Depending on how you interact with the
Services and where you live, we may collect or process:

• Contact information, such as your name, billing and shipping
  address, phone number, and email address.
• Order and transaction information, such as products viewed or
  purchased, items added to your cart, returns, exchanges,
  cancellations, and transaction history.
• Payment-related information, such as payment method, payment
  confirmation, and transaction details. Payment information may be
  processed by Shopify and applicable payment providers.
• Account information, such as login details, preferences, and
  settings, if you create an account.
• Communications, including information you provide when
  contacting customer support.
• Device and technical information, such as your device type,
  browser, network connection, IP address, and similar identifiers.
• Usage information, including how you interact with and navigate
  the Services.

Sources of Personal Information

We may collect personal information:

• directly from you when you place an order, create an account,
  contact us, or otherwise provide information;
• automatically when you use the Services, including through cookies
  and similar technologies;
• from Shopify and service providers that help us operate the store
  and provide the Services; and
• from business, advertising, analytics, or other partners where
  permitted by applicable law.

How We Use Personal Information

We may use personal information to:

Provide and Improve the Services

Process and fulfill orders, process payments, arrange shipping, provide
order updates, handle returns or exchanges, maintain customer accounts,
provide customer support, remember preferences, and improve the shopping
experience.

Marketing and Advertising

Where permitted by applicable law, send promotional communications and
measure or personalize advertising. You may unsubscribe from promotional
emails at any time using the unsubscribe link in the message.

Security and Fraud Prevention

Protect customers and the Services, authenticate accounts, prevent and
investigate fraud, abuse, unauthorized activity, or other security
incidents.

Communications

Respond to questions, provide customer support, send service or
order-related messages, and maintain our customer relationship.

Legal and Compliance Purposes

Comply with applicable laws, regulations, lawful requests, legal
proceedings, and enforce our terms and policies.

Legal Bases for Processing

Where applicable data protection law requires a legal basis for
processing, we process personal information as necessary:

• to perform a contract with you, including processing and fulfilling
  your order;
• to comply with legal obligations;
• for our legitimate interests, such as operating and improving the
  Services, preventing fraud, securing the Services, and understanding
  how customers use our store, where those interests are not
  overridden by your rights; or
• with your consent, where consent is required, such as for certain
  marketing or cookie-related activities. You may withdraw consent
  where applicable.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to
operate the Services, including:

• to Shopify, which hosts and supports our online store;
• to payment processors and financial service providers;
• to fulfillment, shipping, logistics, and delivery providers;
• to technology, hosting, cloud storage, analytics, customer-support,
  security, and other service providers;
• to advertising or marketing partners where permitted by law and
  subject to your available privacy choices;
• when you request or consent to a disclosure;
• in connection with a business transaction, such as a sale,
  restructuring, or transfer of business assets; or
• where disclosure is required or permitted by law, legal process, or
  to protect our rights, customers, or Services.

We do not disclose personal information for unrelated purposes without
an appropriate legal basis.

Shopify

Our store is hosted by Shopify. Shopify processes personal information
about your access to and use of the Services to provide and improve its
platform and related services.

Information submitted through our store may be processed by Shopify and
other service providers in countries other than the country in which you
live.

For more information about Shopify's privacy practices and the privacy
rights available in relation to data processed by Shopify, please visit
Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to
operate the store, remember preferences, understand how the Services are
used, improve performance, prevent fraud, and, where permitted, support
advertising and marketing.

Where required by law, non-essential cookies or similar technologies
will be used in accordance with your consent choices. Available cookie
and privacy controls may be presented through the store's privacy or
cookie settings.

Third-Party Websites and Services

The Services may contain links to websites or services operated by third
parties. Their privacy and security practices are governed by their own
policies. We are not responsible for the privacy, security, or content
of third-party websites or services that we do not control.

Children's Privacy

The Services are not intended for children, and we do not knowingly
collect personal information from children in violation of applicable
law.

If you are a parent or guardian and believe a child has provided
personal information to us, please contact us at
support@craftyfipacks.com.

Security

We use reasonable administrative, technical, and organizational measures
designed to protect personal information. However, no method of
transmission or storage is completely secure, and we cannot guarantee
absolute security.

Please do not send sensitive or confidential information through
unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary
for the purposes described in this Privacy Policy, including providing
the Services, maintaining business and transaction records, complying
with legal obligations, resolving disputes, preventing fraud, and
enforcing agreements.

The applicable retention period may vary depending on the type of
information and the legal or operational reason for retaining it.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have
rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate personal information;
• request deletion of personal information;
• request a portable copy of certain personal information;
• object to or request restriction of certain processing;
• withdraw consent where processing is based on consent; and
• opt out of certain targeted advertising, sale, or sharing activities
  where applicable.

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact support@craftyfipacks.com. We
may need to verify your identity before completing a request.

You will not be discriminated against for exercising privacy rights
available to you under applicable law.

UK and EEA Privacy Rights

If you are located in the United Kingdom or European Economic Area, you
may have additional rights under applicable data protection law,
including rights to object to processing, restrict processing, withdraw
consent, and lodge a complaint with an applicable data protection
supervisory authority.

Where processing is based on consent, withdrawing consent does not
affect the lawfulness of processing carried out before the withdrawal.

United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights
under applicable state law. Depending on the law that applies, these may
include rights to access, correct, delete, or obtain a copy of personal
information and to opt out of certain targeted advertising, sale, or
sharing of personal information.

Where required, available privacy choices may be provided through the
store's privacy settings or by contacting us at
support@craftyfipacks.com.

International Data Transfers

Your personal information may be transferred to, stored in, or processed
in countries other than the country in which you live.

Where applicable law requires safeguards for international transfers, we
rely on recognized legal mechanisms, such as adequacy decisions,
standard contractual clauses, or other legally recognized transfer
mechanisms.

Complaints

If you have a concern about how we process your personal information,
please contact us first at support@craftyfipacks.com.

Depending on where you live, you may also have the right to lodge a
complaint with the data protection or privacy authority responsible for
your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes
to our practices, Services, legal requirements, or other operational
reasons.

When we make changes, we will update the "Last updated" date and provide
any additional notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices,
or would like to exercise an applicable privacy right, contact:

CraftyFi Packs
Email: support@craftyfipacks.com

For applicable data protection purposes, the person or entity operating
CraftyFi Packs determines the purposes and means of processing customer
personal information and acts as the data controller where required by
law.