FAQ

What comes with my DIY craft kit?

Each kit includes the materials needed to complete the design shown on the product page. Contents may vary slightly depending on the product or design selected.

Are your kits suitable for beginners?

Yes! Our DIY craft kits are designed to be simple and enjoyable, even if you've never tried diamond art before.

How long does shipping take?

Delivery times vary depending on your location. Once your order has been shipped, you'll receive tracking information so you can follow your package.

Do you offer free shipping?

Yes! We currently offer free standard shipping on all orders.

How can I track my order?

Visit our Track Your Order page and enter your tracking information. You'll also receive tracking details after your order has been dispatched.

Can I return my order?

Yes. You can request a return within 30 days of receiving your order. Please see our Return & Refund Policy for full details and eligibility requirements.

What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible at support@craftyfipacks.com with your order number and photos of the item. We'll review the issue and help you with the next steps.

Can I change or cancel my order?

Contact us as soon as possible at support@craftyfipacks.com. We can't guarantee changes or cancellations once an order has entered processing or has already been shipped.

How can I contact CraftyFi Packs?

You can reach us at support@craftyfipacks.com. We'll be happy to help with questions about your order or our products.